Terms & Conditions

1. Inventory & Item Grading

Our product labels tell you what to expect before you buy. Inventory availability is live and can change when an order is confirmed.

• Pre-Loved / Thrift (1-of-1 Pieces): These are hand-inspected, laundered, single-quantity vintage or pre-loved garments. Because there is only one of each piece, reserving one in your cart temporarily holds it during active checkout. The piece is not sold until checkout is completed and the order is confirmed.
• Brand-New Apparel: These products are sourced directly from manufacturers or brand partners. They can have multi-quantity inventory variants, including different sizes or colours, and are supplied with intact factory tags and original packaging unless the product listing says otherwise.

2. Pricing & Currency

All item prices shown in the online catalog, in-store tags, and receipts are in Ugandan Shillings (UGX). The item price is separate from any applicable delivery fee, which is confirmed before dispatch. A price is only locked when the order is confirmed; items in a cart or message thread are not a completed purchase.

3. Payment Methods & Verification

We currently accept the following payment methods for eligible orders:

• Mobile Money: MTN Mobile Money and Airtel Money transfers must be verified against the transaction reference before an order is released.
• Cash: Cash at the store or Cash on Delivery (COD) for eligible delivery zones and orders.

Do not send a Mobile Money PIN to Adonai Store. We may ask for the transaction reference, sender name, and phone number needed to verify payment. An order is not confirmed until the payment or COD arrangement has been verified by our team.

4. Adonai Delivery, Dispatch & COD

Adonai Store manages the complete delivery experience. We confirm the order, prepare and package the items, coordinate the route, share customer updates, and oversee the handoff at the destination. Boda riders and regional couriers are delivery partners who support the last mile; customers are not simply given a parcel and left to coordinate the rest themselves.

• Kampala and Greater Kampala: Adonai-managed same-day delivery may be available for orders confirmed before 4:00 PM. A trusted boda delivery partner may complete the route, while our team remains responsible for coordination and customer communication.
• Regional Uganda: Adonai coordinates courier delivery to towns including Jinja, Mbale, Mbarara, Masaka, Gulu, Fort Portal, and surrounding districts. We confirm the route and timing, package the order securely, and keep the customer informed through dispatch and arrival.
• In-store pickup: Free collection is available at Plot 45 Salama Road / Kibuli, Kampala, during operating hours: Monday–Saturday, 8:30 AM–8:00 PM; Sunday, 11:00 AM–6:00 PM.

Delays caused by an unreachable recipient, an incorrect address, unsafe access, severe weather, or circumstances outside the delivery partner’s control may require a new dispatch arrangement or additional fee. Our team will communicate the next step.

5. 2-Day (48-Hour) Return & Exchange Policy

If an item does not fit or differs materially from its description, contact us within 48 hours (2 days) of receipt to request a return or exchange. We will confirm the request and coordinate the approved handover or collection process with you.

• Pre-Loved / Thrift: The original attached Adonai Store barcode tag must still be present. The garment must be in the same condition as delivered, unworn, unwashed, and free from new damage, stains, odour, or alterations.
• Brand-New Apparel: The item must be unworn and returned with all original factory tags attached and the inner packaging intact. Items missing factory tags or with damaged, opened, or incomplete inner packaging may not qualify for a return or exchange.

Returns are not accepted for change of mind, misuse, wear after delivery, or failure to follow the care instructions. Where an exchange is unavailable, any refund or store credit will be assessed against the verified condition and the payment method used.

6. Privacy & Data Protection

Adonai Store handles personal information in accordance with Uganda’s Data Protection and Privacy Act, 2019 and applicable regulations. We aim to collect and use only information that is adequate, relevant, and necessary for the service you request.

• Mobile Money safety: We do not need, and will never ask for, your Mobile Money PIN. Payment details are limited to the information needed to verify a transaction, such as a transaction reference.
• Limited operational access: We may disclose the minimum delivery details needed to an assigned boda rider, courier, payment service, or staff member to complete the specific order. Those disclosures are for operations only and are not marketing permissions.
• Security and retention: We use reasonable administrative and technical safeguards to protect order records and retain personal data only for as long as needed for fulfillment, verification, customer support, accounting, fraud prevention, or a legal obligation.
• Your rights: Subject to the Act and any applicable exceptions, you may ask to access, correct, update, or request deletion of your personal information, or object to a use that is not necessary for your order. We may need to verify your identity before acting on a request.
• Concerns: Contact us first using the details below so we can investigate a privacy concern. You may also contact Uganda’s Personal Data Protection Office where you believe your rights under the Act have not been respected.

7. Order Cancellations

For a cancellation request, contact us as soon as possible by phone or WhatsApp and include your order details. Before dispatch, we will confirm whether cancellation is possible and whether a payment reversal, refund, or store credit applies.

• A pre-loved 1-of-1 item may become available to another shopper once your temporary cart hold or order is cancelled.
• Orders already handed to a boda rider or courier may not be cancellable without delivery or return costs being incurred.
• For COD, failing to confirm, being unreachable, or rejecting the parcel at the destination without valid return grounds is treated as a failed delivery. The customer remains responsible for the return boda dispatch fee.
• We may cancel or decline an order if an item is unavailable, a payment cannot be verified, a delivery address is unsafe or invalid, or we suspect fraud. We will communicate the reason and the available resolution.

8. Contact & Support

For order status, rider coordination, return and exchange requests, privacy questions, or cancellation requests, please use the official contacts below.

• Shop address: Plot 45 Salama Road / Kibuli, Kampala, Uganda
• Phone hotline: +256 7656 52403
• WhatsApp Concierge: +256 7588 73398
• TikTok Drops: @adonai.thrift256